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Refund Policy

1. Introduction

Beyond Blues ("Beyond Blues", "we", "us", or "our") is committed to providing affordable and effective online therapy services to our clients in India. This Refund Policy outlines the circumstances under which you may be eligible for a refund for online therapy sessions purchased through our website (www.beyondblues.org.in).

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2. Refundable Services

  • Unused Sessions:

    • If you book a session or purchase a  package of therapy sessions and do not use all of them, you may be eligible for a prorated refund for the unused sessions.

    • To request a refund for unused sessions, you must contact us at least 3 days before your next scheduled session.

  • Cancellations:

    • If you need to cancel an upcoming session, you must notify us at least 8 hours in advance to be eligible for a full refund. Cancellations with less notice may be subject to a cancellation fee.

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3. Non-Refundable Services

  • Used Sessions: We cannot offer refunds for sessions that have already taken place.

  • Missed Sessions: We cannot offer refunds for sessions that you miss without providing timely notice (as outlined in Section 2).

  • Package Refunds: We generally do not offer refunds for full therapy packages once the first session has been completed.

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4. Processing Refunds

If you are eligible for a refund, we will process the refund within 7 business days using the original payment method.

 

5. Exceptions

We reserve the right to deny a refund request in exceptional circumstances, such as but not limited to:

  • Abusive or threatening behavior towards therapists.

  • Violation of our Terms and Conditions.

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6. Contact Us

If you have any questions about this Refund Policy, please contact us at [Email Address].

Additional Considerations:

  • You may want to consider offering a prorated refund for cancellations with less notice than your specified window,with a reasonable cancellation fee.

  • Be sure to clearly define your "package" options (e.g., number of sessions included) to avoid confusion about package refunds.

  • Consider offering a grace period for first-time clients who may not be sure if online therapy is a good fit for them.

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